Shipping Policy
Effective Date: February 10, 2025
At Regal Gemstone, we strive to provide fast and reliable shipping to ensure you receive your jewelry in perfect condition. This policy outlines the shipping methods, costs, timeframes, and other important details regarding the delivery of your orders.
1. Shipping Locations
We currently offer shipping to the following regions:
✔️ United States (including Alaska & Hawaii)
✔️ Canada
✔️ United Kingdom & Europe
✔️ Australia & New Zealand
✔️ Selected International Destinations
🚫 We do not ship to:
❌ P.O. Boxes, APO/FPO addresses
❌ Restricted countries due to legal or carrier limitations
If your location is not listed, please contact support@regalgemstone.com to check for possible shipping arrangements.
2. Processing Time
- Orders are processed within 1-3 business days (excluding weekends & holidays).
- Custom-made or personalized items may require an additional 3-5 business days before shipment.
- Orders placed after 3:00 PM (EST) will be processed the next business day.
3. Shipping Methods & Estimated Delivery Times
We partner with USPS, FedEx, DHL, and UPS for secure and timely delivery.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (U.S.) | 5-7 business days | Free (on orders over $50) |
| Expedited Shipping (U.S.) | 2-3 business days | $9.99 |
| Overnight Shipping (U.S.) | 1 business day | $19.99 |
| International Standard Shipping | 7-14 business days | $15.99 |
| International Express Shipping | 3-7 business days | $29.99 |
🚨 Note: Delivery times may vary due to customs processing or unforeseen delays.
4. Tracking Your Order
- Once your order ships, you will receive a tracking number via email to monitor your shipment.
- You can track your package on our website or directly through the carrier’s website.
5. Shipping Delays & Issues
While we do our best to ensure timely deliveries, we are not responsible for delays caused by:
✔️ Customs inspections (for international orders)
✔️ Weather disruptions or natural disasters
✔️ Carrier issues or strikes
If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.
6. Lost, Stolen, or Damaged Packages
🚨 Lost Packages: If your package is marked as “Delivered” but you have not received it, please check with neighbors or your local post office before contacting us.
🚨 Stolen Packages: Regal Gemstone is not liable for stolen packages. We recommend selecting a signature-required shipping option for secure delivery.
🚨 Damaged Items: If your order arrives damaged, please contact us within 48 hours with photos of the damaged item and packaging.
📩 Email for Claims: support@regalgemstone.com
7. Customs, Duties, and Taxes (International Orders)
- International customers are responsible for all customs duties, VAT, or import taxes imposed by their country.
- We do not control these fees and recommend checking with your local customs office before placing an order.
- If an order is refused due to unpaid customs fees, it will not be eligible for a refund.
8. Order Modifications & Cancellations
- Orders can be modified or canceled within 12 hours after purchase.
- Once an order has been processed, we cannot make any changes.
9. Contact Us
For shipping-related questions, please reach out:
📍 Address: 28644 County 119 Nevis, Minnesota (MN), 56467
📧 Email: support@regalgemstone.com
📞 Phone: (218) 652-2514
By placing an order, you agree to our Shipping Policy and understand the responsibilities involved in receiving your shipment. Thank you for shopping with Regal Gemstone! ✨
