Sales Policy

Effective Date: February 10, 2025

At Regal Gemstone, we are committed to providing a seamless shopping experience while ensuring transparency in all sales transactions. This Sales Policy outlines the terms and conditions governing purchases, pricing, promotions, and order processing. Please read this policy carefully before making a purchase.

1. Pricing & Payment

Pricing Transparency

  • All prices listed on our website are in USD ($) unless stated otherwise.
  • Prices are subject to change without prior notice. However, any changes will not affect orders already placed and confirmed.
  • Taxes, shipping fees, and additional charges (if applicable) will be clearly displayed at checkout before you confirm your order.

Accepted Payment Methods

We accept the following secure payment methods:
✔️ Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
✔️ PayPal
✔️ Apple Pay & Google Pay
✔️ Klarna (Installment Payments – available in select regions)
✔️ Bank Transfers (for bulk or wholesale orders)

🚫 Declined Transactions: If your payment is declined, please check with your bank or payment provider. We are not responsible for any bank-imposed fees related to failed transactions.

2. Order Processing & Shipping

Order Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Custom or personalized orders may require 5-10 business days for processing before shipment.

Shipping Policy

  • We offer both domestic and international shipping. Shipping rates and estimated delivery times are displayed at checkout.
  • Once an order has been shipped, a tracking number will be provided via email.
  • We are not responsible for delays due to customs, courier issues, or force majeure events (e.g., natural disasters, pandemics, or strikes).

3. Promotions & Discounts

Coupon Codes & Discounts

  • Promo codes must be entered at checkout and cannot be applied after a purchase is completed.
  • Only one discount code can be used per order unless explicitly stated otherwise.
  • Some discounts may not be applicable to sale items, bundles, or limited-edition products.

Sales & Limited-Time Offers

  • All promotional sales (e.g., Black Friday, Cyber Monday, holiday sales) are subject to availability and limited stock.
  • We do not offer price adjustments on items purchased before or after a promotional period.
  • Discounted items may be final sale and ineligible for returns unless defective.

🚫 Fraudulent Use of Coupons: Any misuse of coupon codes or attempts to manipulate the discount system may result in order cancellation and account suspension.

4. Cancellations & Order Modifications

  • Orders can be canceled or modified within 12 hours of placement.
  • After 12 hours, cancellations or modifications may not be possible as the order could already be in processing.
  • Once an order has been shipped, it cannot be canceled or changed.

📧 How to Cancel an Order: Contact our support team immediately at support@regalgemstone.com with your order number.

🚫 Refusal of Delivery: If you refuse delivery of a package without prior authorization, you may be charged for return shipping fees.

5. Wholesale & Bulk Orders

For bulk or wholesale purchases, we offer special pricing and order customization.
✔️ Minimum order quantities (MOQ) may apply.
✔️ Wholesale orders require a non-refundable deposit before processing.
✔️ Shipping rates for bulk orders vary and will be quoted separately.

📧 For wholesale inquiries, contact us at wholesale@regalgemstone.com.

6. Fraud Prevention & Order Verification

To protect against fraud and unauthorized transactions:
✔️ We may require additional identity verification for high-value orders.
✔️ Suspicious transactions may be canceled or flagged for review.
✔️ If your order is flagged, you will receive an email requesting verification details.

🚫 False Claims & Chargebacks: Filing false disputes or chargebacks without valid reasons may result in a permanent ban from purchasing with us.

7. Returns & Refunds

Please refer to our Refund & Returns Policy for details on returning items, requesting refunds, and handling defective products.

8. Contact Us

If you have any questions about our sales policies, feel free to reach out:

📍 Address: 28644 County 119 Nevis, Minnesota (MN), 56467
📧 Email: support@regalgemstone.com
📞 Phone: (218) 652-2514

Thank you for choosing Regal Gemstone! We appreciate your trust and look forward to serving you. ✨